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UNITED faces more questions as dragged passenger hires high-powered attorney...

UNITED faces more questions as dragged passenger hires high-powered attorney...

CHICAGO TRIBUNE --

United Airlines' initial attempt Monday to quell mounting outrage over viral videos of a passenger being dragged from his seat added fuel to the backlash against the airline. So on Tuesday, CEO Oscar Munoz called the event "truly horrific" in a second apology.

But while United was crafting another bid to defuse the situation, the flood of angry comments and memes on social media was replaced by tough questions from local and federal authorities and a mention of the incident by the White House.

Meanwhile, David Dao, the passenger at the center of the growing imbroglio, retained a high-powered Chicago personal injury lawyer, Thomas Demetrio.

Dao was in a Chicago hospital undergoing treatment for his injuries Tuesday, according to a statement from Demetrio, who is helping represent Dao and his family.

Demetrio's practice centers on medical negligence, product liability, airplane crash and commercial litigation on behalf of plaintiffs and he has negotiated more than $1 billion in settlements, according to the firm's website.

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