Delta's Ticked — But Ann Coulter's Right
By Cheryl K. Chumley - The Washington Times
Ann Coulter unleashed a storm of fiery tweets against Delta, going into the wee hours of the night to wonder aloud why the airline, without explanation, without apology and apparently, without concern for the backlash that could follow, switched her prepaid, carefully selected seat — the one with the large legroom area — to another with far less space.
And Delta, unbelievably enough, took to Twitter to snark back. Not the greatest customer service move to make. Let’s remember: Coulter’s the victim here — not the airline that switched her prepaid, preselected seat without explanation.
Here’s what happened: Coulter booked a seat. Delta changed it and gave her extra legroom to someone else. Coulter — and this was her sin, in the eyes of Delta — complained about it.
A sample of her tweets: “‘Why are you taking me out of the extra room seat I specifically booked, @Delta?’ Flight attendants: ‘I don’t know.’ “